Project Category: Retail
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Lighting the Way in Veterinary Safety: How Key Designed and Delivered a UK-Wide Rollout
The Client & Challenge The brief started as a simple LED lighting upgrade. During early works the client asked a more important question. How do we ensure no one enters the X-ray room while the equipment is live, and what happens if the warning light fails? The intent was clear. There needed to be a…
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Shaping a Brighter Future: Innovative LED Rollouts for M&S
The Client & Challenge Marks & Spencer set out a bold target: to replace outdated lighting across 150 stores with energy-efficient LED systems, from food halls to full-store renewals over multiple floors. The business case demanded that the entire investment be paid back through energy savings within just five years. Achieving this required precision on…
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Brewing Better Convenience: How Key Engineered a National Coffee Rollout for Sainsbury’s
The Client & Challenge Sainsbury’s wanted to bring café-quality coffee to convenience shopping. Their Local stores, designed for quick in-and-out visits, don’t have space for cafés but customers increasingly expect food and drink on the go. Installing over 100 Costa self-serve machines nationwide, often alongside Krispy Kreme cabinets, would upgrade the shopper experience. The challenge…
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Fast, Compliant, Retail-Ready: Holland & Barrett in Morrisons
The Client & Challenge Holland & Barrett, the UK’s leading health and wellness retailer, partnered with Morrisons to pilot new in-store concessions. Morrisons set strict standards for delivery and brought in ITAB, their long-standing shopfitting partner, to lead the programme. ITAB appointed Key to manage the building services elements. The first three sites in Bradford,…
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Redefining the Checkout Experience Nationwide with M&S
The Client & Challenge Marks & Spencer set out to transform its checkout experience by expanding self-scan capability across its estate. The challenge extended beyond increasing capacity. Each store needed a layout that improved customer flow, integrated new security requirements, and introduced a clearer, more modern visual identity at the point of payment. The programme…
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Confidential Compliance, Delivered Without Disruption
The Client & Challenge A leading UK retailer was served with enforcement notices from water authorities in relation to fats, oils and grease entering the wastewater system. With multiple outlets on site, including cafés and food preparation areas, the issue posed both regulatory and reputational risks. The client required a partner who could move quickly,…
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Key delivers phased men’s footwear refits across nine M&S stores
The Client & Challenge M&S was upgrading its men’s footwear departments as part of a wider brand refresh, investing more heavily in menswear following the appointment of a new designer from Reiss. For this first phase, nine stores were earmarked for refits, with further women’s footwear projects scheduled for 2026. The challenge was to deliver…
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Arnold Clark turns to Key for rapid Jaecoo & Omoda showroom delivery
The Client & Challenge Arnold Clark appointed Key to transform an existing Seat showroom into a dual-brand site for Jaecoo and Omoda. The project came with a short lead time, but the showroom needed to be rebranded and fully operational for the peak January–February sales period. Where others quoted six to eight week lead times…
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Arnold Clark trusts Key to deliver rapid fit-out for new Jeep site
The Client & Challenge Arnold Clark needed to turn a shell unit into a Jeep click-and-collect hub on a two-week deadline. The site had to be fully prepared for the client’s contractors to install the final branded scheme, with no room for delays. Place holder Our Approach Key completed a full shell fit-out, installing power…
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Smart, Seamless Shopping: Scaling Sainsbury’s SmartShop Nationwide
The Client & Challenge Sainsbury’s SmartShop technology has changed the way customers shop. Handheld scanners allow shoppers to scan as they go and check out more quickly. With demand increasing and technology evolving, Sainsbury’s needed a partner who could deliver the infrastructure behind the system at speed, to consistent standards, and right across its estate.…